Frequently Asked Questions
Answers
I've forgotten my log in details. What should I do?
We updated our website on 2nd August 2019. If you had an account with our old website you will now need to create a brand new account. If you have created an account after 1st August and have forgotten your password please use the "Forgot password" link.
Please go to the "Login to my account" area and use the last email address & password you remember using. If your email address is in the system you can reset your password. For security purposes, we no longer email password information to our customers. Therefore you will need to create a new password. An email will be sent with instructions & a verification link.
If you are having any issues please feel free to contact us during business hours Monday - Friday 8am till 5pm (AEST) on the number 1300117467, email us directly at online@shopforshops.com or use the contact form on our website.
Are you open on weekends?
All of our showrooms and offices are closed on weekends & public holidays. You may still place orders via our website. These orders will be processed the next available weekday (excluding public holidays).
Do you sell to the public?
Yes we certainly do sell to the public. Whether you are a large department store or would simply like some product for your home, Shop For Shops is happy to assist you with your shop fittings, display & shelving requirements. When setting up an online account with us simply put your name in the Business Name field.
How do I know you have received my order?
After you have completed your order you will receive a confirmation email. Once we have reviewed the order, checked for stock availability and dispatched your order you will receive another email confirming your delivery
Do I need to pay via credit card or PayPal?
No, you also have the option to pay for your order via EFT/direct deposit. Furthermore if you are a holder of a 30-day credit account with us you may wish to place the order onto your account (subject to your credit limit).
If you choose to make payment via EFT/direct deposit, you will receive an email with our banking details included. Customers who wish to pick up their order from one of our showrooms are also welcome to pay in-store.
When is my credit card charged?
When you submit your credit card details on checkout we have record of your credit card preauthorisation. We do not charge your credit card until we have checked for stock availability to ensure your order can proceed.
If an amendment is made to your order that reduces the overall price of your order we will charge your card the reduced amount.
All credit cards are processed via eWay online payment gateway.
Please note that we only accept VISA or Mastercard.
Which delivery options are available?
For detailed information about our delivery options please visit this page.
Is everything in stock?
Once we have received your order we will check for stock availability. We will contact you if there are any items that might be out of stock, and when they are due back in stock.
Which locations do you deliver to?
We deliver all around Australia!
- For larger orders we use the services of general carriers such as Direct Freight Express.
- For smaller orders we use Australia Post where possible.
If you have any questions regarding our delivery capabilities visit our delivery page or contact 1300 11 SHOP (7467) and speak to one of our customer service representatives.
For international customers, please email sales@shopforshops.com for a delivery quote.
Can I order online and pick up in store?
Yes, please indicate which store you would like to pick up from in the "Delivery Instructions" when you check out. If freight is calculated on your order, we will remove this from your order and email you confirming the pick-up details.
When will my order be dispatched?
Typically, orders received and confirmed prior to 1pm AEST will be dispatched from our warehouses on the same day. Otherwise your order will be dispatched the following day.* Should you wish to expedite the dispatch of your order, please contact 1300 11 SHOP (7467) and speak to one of our customer service representatives.
*Same day dispatch is subject to stock availability, order complexity, warehouse activity levels and public holidays.
When will I receive my order?
Expected delivery times may vary depending on a number of factors including the freight carrier and service chosen, the location of the dispatch warehouse and the delivery postcode.
When your order is dispatched, you will receive an email which will provide you with a tracking number and link to the freight carrier’s website. This will allow you to track the progress of your order delivery from our warehouse – all the way to your shop or front door!
Can I receive my order the next day?
For metro deliveries in Melbourne, Sydney and Perth, we can offer you next day (courier) delivery. Should you wish to use a courier service please contact 1300 11 SHOP (7467) and speak to one of our customer service representatives.
How much is delivery?
Delivery will be calculated when you check out or via the ESTIMATE function within your shopping cart. Delivery is calculated based on both the weight and volume of the goods, as well as where the goods are being delivered to. Please note regional areas may incur longer delivery time frames as well as higher delivery charges.
In some cases, a delivery price cannot be provided during the checkout process. If this occurs one of our customer service representatives will contact you with the delivery options available.
If you feel that delivery is too expensive please contact 1300 11 SHOP (7467) and speak to one of our customer service representatives and we may be able to arrange another delivery option. Alternatively you can arrange your own carrier to deliver the goods.
Do I need to sign for delivery?
Yes, in most cases deliveries need to be signed for. With Australia Post you may however request for your goods to be left without obtaining a signature at your own risk. This is also known as "authority to leave".
How do I order a free physical catalogue?
You may order any of our catalogues free of charge by visiting our order a catalogue page.
How do I get reward pricing?
To learn more about reward pricing visit our rewards page.
Can I re-order from a previous order?
Yes! Log into your account and navigate to the 'My Account' area. After this view your previous web orders and on the right-hand side click on the 're-order' link.
Can I setup multiple delivery addresses?
Yes! Log into your account and navigate to the 'My Account' area. After this view delivery addresses and on the right-hand side click on the 'Add new address' link.
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